Frequently Asked Questions

Answering questions ahead of your course.

Purchases & Refunds

At SOAL, are aim is to ensure every transaction is secure. We use paypal and are able to receive bank transfers to our School of African Languages, Tide account.

We have taken time to clearly outline our refund policies within our terms and conditions page.

A voucher code can be redeemed at the checkout. Please ensure you have redeemed the voucher prior to completing payment.

My Course

Our awesome language courses are recommended for participants aged 16 and above.
We currently do not deliver sessions to under 16's due to ensure our safeguarding practices are upheld. Please contact us if you are interested in receiving 1-2-1 online lessons for the whole family.

To view the available courses and latest prices, please visit the course page. Select the language of your choice and follow the links to order.
You may purchase in either UK£ or US$. Paypal will calculate the amount in your local currency.
Once payment is complete, you will have access to your 1st course topic, so you can get yourself started sooner

Yes, a downloading option is available for most course materials. Currently, you can access your course materials directly on our site. The downloads usually take a few seconds per course, depending on your connection speed.
Although a few of the courses are combined in one link, for most purchases of multiple courses, we will need to send you multiple links. It is important to follow the instructions for installation.
If you have any queries or problems at all, we are always here to help and resolve them as soon as we possibly can.

You will receive a range of materials and links to support your learning.

We try to include a variety of resources such as:
• pre-recorded English Digital Academy tutorials
• YouTube videos
• podcasts & audio
• newspapers/online articles
• TED talks, BBC, The Guardian & others
• interactive quizzes
• discussion forums
• downloadable guides & e-books.
We cover all learning styles to help you reach your goal.

Yes! Each course includes a progress test. This is a check-up step and it helps you verify your understanding and identify areas you need to review.

When you pass your course, you receive a certificate.

Didn’t find the answer?