Terms & Conditions

The School of African Languages
Last updated: April 2026

1. About Us

These Terms & Conditions govern your use of services provided by The School of African Languages (“we”, “us”, “our”).

By purchasing a membership, you agree to these Terms.

2. Our Services

We provide online African language learning through a subscription-based membership, which may include:

• Live classes
• Community access
• Learning materials and resources

We may update or improve our services at any time.

3. Membership & Contract Formation

A contract is formed when:

• You sign up for a membership, and
• Your first payment is successfully processed

4. Membership Plans & Pricing

• Memberships are billed monthly unless stated otherwise
• Prices are shown clearly before purchase
• All prices are in GBP (£)

We reserve the right to change pricing (see Section 10).

5. Billing & Payments

5.1 Recurring Payments

By subscribing, you agree that:

• Your payment method will be charged automatically each month
• Your membership renews unless cancelled

5.2 Failed Payments

If payment fails:

• Access may be suspended
• We may retry payment
• Continued failure may result in termination

6. Cancellation & Refunds (UK-COMPLIANT SECTION)

6.1 Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel within 14 days of purchase.

However:

• If you request access to services during this period, you expressly consent to immediate performance
• You acknowledge that you may lose your right to a full refund

If you cancel within 14 days:

• You may be charged for the proportion of services already provided

6.2 Cancelling Your Membership

You may cancel your membership at any time.

• Cancellation takes effect at the end of your current billing period
• You will not be charged again after cancellation

6.3 Refunds

• Payments are non-refundable once the billing period has started, except where required by law
• We do not provide refunds for:
  • Unused time
  • Missed sessions

👉 This is compliant with UK law as long as it is clearly stated (which it now is).

7. Access & Usage

• Access is provided only while your membership is active
• Membership is personal and cannot be shared
• Misuse may result in suspension or termination

8. Classes & Scheduling

• Classes, tutors, and schedules may change
• We do not guarantee specific tutors or session times
• Missed sessions are not refundable

9. Community Standards

You agree to:

• Behave respectfully
• Not engage in harmful or abusive conduct

We may remove users who breach these standards without refund.

10. Changes to Pricing

We may change our pricing.

• You will receive reasonable advance notice
• Changes apply to future billing cycles only

You may cancel before the new price takes effect.

👉 This is required for fairness under the Consumer Rights Act 2015.

11. Changes to Services

We may modify or improve our services over time.

Where possible, we will ensure the service remains of comparable value.

12. Suspension & Termination

We may suspend or terminate your membership if:

• You fail to make payment
• You breach these Terms
• You engage in inappropriate behaviour

13. Liability

Under the Consumer Rights Act 2015:

• We must provide services with reasonable care and skill
• Nothing in these Terms removes your legal rights

However:

• We are not responsible for indirect or consequential losses
• We do not guarantee specific learning outcomes

14. Intellectual Property

All materials remain our property.

You may not reproduce or distribute content without permission.

15. Contact

📧 support@theschoolofafricanlanguages.com

16. Events & Guest Passes

16.1 Member Events

We may host in-person or online events approximately 3–4 times per year.

• Event availability, location, and format may vary
• Events are not guaranteed and may be changed, postponed, or cancelled
• Membership does not automatically guarantee a place unless explicitly stated

16.2 Event Access

Where events are included in a membership:

• Access is subject to availability and booking
• Additional terms may apply to specific events

16.3 Guest Passes

We may offer guest access to events for a fee.

• Guest passes are currently priced at £150 per person (unless otherwise stated)
• Guest passes are non-refundable, except where required by law
• Guest access is subject to availability and must be booked in advance

16.4 Event Changes & Cancellation

We reserve the right to:

• Change event details (including date, venue, or format)
• Cancel events where necessary

If we cancel an event:

• A refund or alternative may be offered at our discretion